South Africa’s popular truck brand, Hino, has ranked number one for the DataCheck comparative customer experience survey for the second quarter of 2022. This achievement is admirable when thinking of the extensive flood damage which happened in KwaZulu Natal earlier this year and led to the loss of production as well as forced the assembly line to shut down for a total of 40 days.
Hino’s overall score was an incredible 99.93%, while it was also ranked number one in sales with a score of 99.95% and Technical Service scoring 99.32%. Its parts score had improved, now placing 2nd with a total score of 98.90%. Hino really is an exceptional brand, topping the combined customer experience table 13 times in the past 15 quarters!
Hino stated that above all they focused on prioritizing their communication with their customers during the time when they had to shut down from the flooding. Hino made an effort to always ensure that their customers were informed and up-to-date with regards to their progress with the clean-up at their plant. Today, their assembly plant has re-opened and is fully operational in order to make up for lost time, and plan to be back on track by the end of October this year.
This DataTrack survey is done on a quarterly basis and comprises of 37 500 fleet owners and transport operators in South Africa. The first survey was done in 1989, and today the feedback is received from trucks belonging to 12 local manufacturers and importers.